We value your satisfaction and aim to provide you with high-quality products. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below to ensure a smooth process:
Damaged or Defective Products: If the product you received is damaged or defective, you are eligible for a refund or replacement.
Incorrect Product Received: If we delivered the wrong product, you are entitled to a refund or an exchange.
1) Request Submission:
Send an email to [email protected] with the subject line: "Refund Request"
Please include the following details:
Order number
Name and contact information
Reason for the refund
Photos of the product
2) Return Authorization:
After reviewing your request, we will provide instructions on how to return the product. Please note that return shipping costs may apply unless the product is defective or incorrectly delivered.
3) Processing Time:
Once we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.
Refunds are only available for purchases made directly through Vitalionix.com.
Products marked as "Final Sale" or "Non-Refundable" are not eligible for refunds.
Shipping fees are non-refundable unless the issue was due to our error.
If you received a free gift with your purchase, it must also be returned to qualify for a full refund.
If you have any questions or concerns about this policy or need assistance with your refund request, please email us at [email protected]. We’re here to help!
Thank you for choosing Vitalionix. We appreciate your trust in our products!